BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Their return policy does not state "we reserve the right to withhold any refund for any reason" so if they admit this was not a clearance item they should be required to refund me my money, especially for such an expensive purchase.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I do not understand how when a representative of their company had agreed with me and confirmed that there was no indication that my items were final sale, as well as confirming that it was not even a clearance item, they can suddenly deny a refund for no reason and claim they owe no explanation. I asked how this could be when their own team had verified that my purchase was not in the clearance section (and therefore should not be final sale), and was told that they "don't have to give me an explanation". I reiterated that a previous customer service agent had verified that my purchase was NOT a clearance item and they told me the decision was final. I called back a week later to follow up and was told that my claim had been denied because "all clearance items are final sale". I was told they would reach out via email with information about either store credit or a refund, but I never received an email. Customer service verified that this was not stated in the product description, nor my receipt, and even verified that the jackets I bought were *not* in the clearance section. I called Spyder and communicated that this was not indicated anywhere in the purchase process. When the jackets did not work out, I tried to start the return process, only to find that they were nonreturnable. It did not say anywhere that these items were nonreturnable, nor did it state in my receipt that they were final sale. I reviewed the product description, and the company's return policy prior to purchasing, to ensure that I would be able to return them after the holidays if they didn't work. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.I purchased 2 jackets from Spyder that were not marketed as clearance or final sale items. Modification of products, materials, measurements, technical specifications and availability can occur. Please note, images shown on may be of Production Prototypes. and may not be reproduced in part or whole without the sole written permission of Spyderco, Inc. All product names, art and text herein are the property of Spyderco, Inc. You must be eighteen (18) years of age to purchase Spyderco knives.Īll rights reserved. Spyderco is not liable for the misuse of any Spyderco knife or product purchased either directly from Spyderco or a reseller. for all claims resulting directly or indirectly from the purchase, possession, ownership, transportation, or use of the item in violation of applicable federal, state and local laws or regulations. The owner expressly agrees to indemnify and hold harmless Spyderco, Inc. RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY, AND INDEMNITY AGREEMENT By purchasing or receiving any item produced by Spyderco, Inc., the owner assumes the responsibility to research and comply with all applicable federal, state, local, and international laws related to the possession, ownership, carry, shipment, transport, and use of any Spyderco product.
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